WHAT WE CAN LEARN FROM DOMINOS CARDBOARD PIZZA
Posted by Mike Foster:
Domino’s Pizza sucks and they know it. In a recent survey of all the major pizza companies, Dominos tied for worst tasting with Chuck E. Cheese.
So Dominos made the strategic choice to embrace their failure and build on it. They just started running a national campaign stating the troubling facts and they are making a public comittment to rebuild their reputation.
When we fail, been exposed, or hit rock bottom too many peeps will respond with the 3 D’s: Deny, Dismiss, and Downplay.
I also see too many organizations and ministries do the same thing. They drink their own kool aid and have a slice of their own cardboard pizza all the while downplaying their obvious “suckness.”
But People of the Second Chance see it as an amazing opportunity to be honest about our shortcomings. And then like Dominos we listen, reinvent, and make the necessary changes.
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To be honest I did not know what to think the first time I saw their new ads. As time has gone on and I have seen more I have grown in respect for them and what they are doing.
I think the same is true for people, when we make a mistake we need to be honest and stainght forward. People will probably react to it like I did to the ad, they will not know what to at first but then grow in respect.
Thanks for the reminder!
I think as Christians, we embrace our failures and faults. However, as organizations and churches, we like to downplay or flat out ignore issues.
It seems that it’s easier to accept individual failure than organizational failure.
Possibly because it’s easier to understand 1 person being wrong that an entire group of people being wrong?
Wow that’s interesting…I like Domino’s, I guess someone has to.
But it’s good to hear that they are a POTSC org
Local factoid: Monaghan (Dominos founder) lived in an orphanage here in Prison City as a kid (Jackson, MI represent). The orphanage was run by Felician nuns, who apparently gave him a second chance of his own–he credits one with being the surrogate mother for his spiritual development.
I hope and pray that the next time I fail (probably in about 5 minutes from now) I can be as courageous as Domino’s and face the facts like they have.
Great post guys!
I love this. Especially because my wife’s uncle founded Dominos Pizza! And my brother and sister-in-law met working at Dominos in highschool.
This is a huge example to followers of Jesus. It’s hard but when you come clean, it feels so good b/c there’s nothing left to hide and most people then start showing grace to you and stop attacking.
Never thought I’d cry over a dang pizza commercial, but so much of this resonates with my own life. So much.
PS…You guys look like studs in your “speaking and upcoming events” pic…just sayin’
This reminds me of the president’s speech yesterday regarding the underwear bomber. I think he stepped up in the same way.
how often to politicians do the 3 Ds? ALL. THE. TIME. He chose not to. Bravo I say.
@jim youre totally right. this sort of disclosure surprises people.
@brett i might challenge that one
i actually dont think christians are good at admitting their faults. i think they admit they need help initially but over the long haul i think we can become more gaurded about our faults. just a thot 
@stephen if you like Dominos before, im guessing youre going to LOVE it now! the new pizza is suppose to be really good.
@sarah i just learned something. thats cool.
@todd right on!
@drew then hook us up with some pizza
@kenyon thats great!
@bree politicians love the 3D’s. candor from a politician is refreshing.
@Mike I totally agree. To explain myself a little better: I think that Christian accept that they have faults in the 3rd party, collective sense.
I think we all accept that Christians aren’t perfect, but it is sometimes harder to swallow the possibility that an organization or church has been wrong.
I agree that we (Christians) definitely still struggle at publicly accepting our OWN individual failures and faults. Sorry about the confusion. My bad. <— Me publicly accepting my fault
@brett totally got it. and completely agree
thanks for the clarifier. appreciate the dialogue.
[...] under Confession, Conviction, Sin, Wisdom/Instruction Leave a Comment I was reading today’s post on People of the Second Chance’s website and they brought up the issue of how people respond when they are faced with their own failure, [...]
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This post was mentioned on Twitter by chadmaag: What we can learn from Domino’s failures and apply it practically in our own lives. (via @potsc) http://goo.gl/UDnl #failure #fb…
that’s awesome… i’ve always felt that integrity is not about being perfect, it’s about being honest about your imperfections.
and then to go the next step… to do everything in your power and beyond to grow in areas where we know we need it.
it’s funny the lessons you can learn from a pizza company. good post.
Is Domino Pizza really awful in the USA or something? I looooovvvveee Domino’s Pizza. Yummy stuff.
Pizza Hut pizza on the other hand…yeuuuuccch!
I’d say in the UK we’re pretty good and going on and on about our suckiness, the world’s suckiness, and just how generally rubbish the world, life, universe and everything is. We can always find something to moan about, and when we do something great, we’ll downplay it.
But we’re also stubborn when we make mistakes. The issue? Pride.
And they do say Pride comes before a fall…
People need permission to reinvent themselves. I didn’t have that in the circle of friends I grew up with. Ten years ago I moved to another city to tell my story and start over. I’ve got a ton of respect for a company that can stay put, own their failures, and start over. If I wasn’t trying to lose 10lbs I’d order some pizza right now.
[...] Foster has some interesting thoughts on embracing failure and building on it based on Dominos [...]
[...] This morning I was catching up with some rss reading and saw that People of the Second Chance wrote a post titled: What we can learn from Dominos Cardboard Pizza. [...]
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